Posts Tagged ‘Integrated marketing communications’

A Few Final Tips for the WVU IMC Program

July 15, 2015

kat shanahan wvu imc reed college of media

 

I feel like I’m forgetting something. I keep reaching for my computer thinking that I have copy to write, an ad to design, or a budget to adjust. The reality is that I’m not missing anything. My final IMC campaign for St. Jude Children’s Research Hospital is uploaded and in the mail.

I’d be lying if I told you submitting the campaign was all sunshine and puppies. I needed a reality check after I submitted it because I was worried that someone was going to steal the mailbox…yes…the entire mailbox. Putting everything you have into a campaign for roughly nine weeks takes a toll on you. I’m still working on processing the fact that I’m actually done, but as I reflect on my 3 years (90 weeks of class) in the program I wanted to share what I learned.

  1. Plan, but don’t over plan. I LOVE to plan.  I’m the kind of person that enjoys planning their free time. When I started the program I went through and planned out my entire schedule. I picked and scheduled all of my classes including my electives. While planning my academic future was beneficial, as I moved through the program my areas of interest changed. As I learned more about different areas of IMC I wished I could go back and change some of my electives. I will say it’s a good idea take your electives when they’re offered (because they’re not offered every term), but keep in mind that your interests may change over the course of the program.
  2. Remember why you’re doing this. Prior to enrolling in the WVU IMC program I told a friend of mine that I would never get a master’s degree. As I started to change my mind I looked at the WVU IMC curriculum and my mouth started watering. I fell in love with the content and immediately made connections between what I was doing at work and what was being offered in classes. I started this program because I wanted to grow as a professional. I didn’t start the program to earn As in all of my classes. It can be easy to get wrapped up in grades and making sure you get a 10/10 on discussion posts, but that’s not why we are here. Think back to your undergraduate days. Do you remember every single assignment in which you didn’t earn the grade you wanted? You’ll forget about grades, but you won’t forget about putting in the work and getting everything you can out of your time in the program.
  3. Get to know your professors: When I met Prof. Sader for the first time at INTEGRATE 2015 he told me that I worried too much. He was 100% correct. He also told me that he was there to be a mentor for me and not just give me a grade. He encouraged me to reach out with questions or problems. Professors actually want to help you grow as a professional. I didn’t take advantage of that enough while I was in the program. They want to get to know you and help you learn everything you can. Take advantage of that because you may not be able to find those resources elsewhere.
  4. Go to INTEGRATE! This is a big one. My entire graduate experience changed when I went to INTEGRATE. The second I stepped on campus I felt like a Mountaineer. You can’t get that feeling unless you visit campus. INTEGRATE is a fantastic conference. You get to meet classmates, build relationships, and talk to professors and program administrators, while hearing from amazing industry professionals. The first year I went I traveled by myself and knew no one in the program. Now, I’m in a book club with WVU IMC alumni and get to talk marketing with them every month. You never know who you’ll get to meet and connect with, so take advantage of it!
  5. Fill out course evaluations. I know this sounds like a plug on behalf of the program, but I promise you it’s not. My life motto is that I can’t complain about things I have the power to change but decide not to. So I either stop complaining or step up and do something about it. We have the power to implement positive change in the program, but change cannot happen if we don’t use the right channels.
  6. Develop your voice and personal brand. I’ve already shared my thoughts on personal branding, so I won’t bore you with that again. But, I will say that this is the time to experiment with your voice and your style. Use this as an opportunity show your style in a professional way.
  7. Develop and trust your process. In the program you’ll write roughly 99 discussion posts, 400 responses, 70 papers and 1 enormous campaign. Start to develop and trust your writing process. This took me a long time to develop and I’m still working on it. But here’s what I know
    1. I need to spit out a first draft before doing anything else (The Ugly First Draft if you’re an Ann Handley fan, which you should be.)
    2. I need to re-read things the next day
    3. Most of the time, I get a second opinion
    4. I need to cut myself off – If allowed, I will read and read and read until the absolute last minute. At some point, I need to stop overanalyzing and hit submit

I’m sure if I sat here long enough I could come up with 100 more things to keep in mind, but that I think it’s time to wrap things up.  If you’ve made it this far I want to say thank you. Thank you for reading my thoughts over the past few years and thank you for sharing yours. To all of you in the program – best of luck. You can absolutely do this and you will be a stronger marketer for it. Reach out to alumni if you need anything, we are nerdy marketers who love to connect with students in the program.

All the best,

Kat

Take Time for Yourself

July 14, 2015

Hi everyone. It’s hard to believe summer is here and flying by! It’s also hard to believe that I’m almost at the end of my 7th course in the IMC program. Last night I realized just how much I’m looking forward to the break in between summer and fall sessions and that’s what this post is about.

Working a full-time job, having a home and family can sometimes be daunting and takes a lot of time and energy. Add a master’s program with its reading, research and writing papers to that mix and it can become overwhelming at times. One thing I’ve learned (and it took me about 3 classes) was that you need to set aside some time for yourself each week.

I typically take one evening off through the week and one day on the weekends from reading or writing. I might check the discussion board and write a quick response to a classmate or see if the professor has posted anything in the main area, but those two times a week are set aside to do other things, such as visiting with family, paying bills (not relaxing), and watching TV, going to bed early, whatever it is that makes me happy.

camp fireuntitled (8)1506832_10206302092897181_3109750535013641142_n

Saturdays are my day off from doing more than checking the discussion board and writing quick responses. I typically try to do that while I’m having my morning coffee so the rest of my day can be spent doing other things. For me, working around the house or going for a ride on the motorcycle or four wheeling are the things I fill my Saturday with. It’s just enough of a break in the week that I can get my head back into studying on Sunday afternoons/evenings and then starting the next week’s assignments.

The other thing that I have found by doing this is it makes it easier for my family and friends. I’m fortunate to have a great support group, but people know when I’m available and when I’m not. Obviously, if there is an emergency and someone needs me, I would go, but otherwise, everyone knows if they want to plan something fun for us then the days to do it are Wednesday evenings and Saturdays.

When I first started the program, I spent every available moment outside of working and before going to bed at night reading and researching for class assignments. I felt that if I took any time to do something fun, I was going to let myself down in the program. What I have found is that by taking the evening in the week and the day on the weekends has actually made me more focused on assignments and I am enjoying the entire process more. I know everyone is different and will find their own way of going through the program, but my routine is something I have found makes it work better for me.

Understanding Consumer Habits

July 9, 2015

One of my reoccurring goals is to read two books every month—one book that will help me professionally and one book that will entertain me. This last month I read a book called Hooked: How to Build Habit Forming Products by Nir Eyal. This book was extremely applicable to marketing, so I thought I would share some of my thoughts on it.

hookcyclebook

As marketing students, we know that consumer habits can be a huge competitive advantage. Habits are acquired behavior patterns and are formed by performing an action on a frequent, regular basis. Since they are done so often, habits sometimes become automatic and don’t require much thought. Many companies—especially those selling products with short re-purchase cycles—attempt to get consumers to form a positive habit or a regular routine with one of their products.

…So, what formula are the successful companies using to build habits and routines with their customers?

The book Hooked covers the 4 main steps of building habits with consumers. The author calls these steps the “Hook Cycle”: trigger, action, reward, and investment. A consumer must go through these steps multiple times in order to form a habit. A trigger can be any external or internal que that motivates a consumer to buy/try a product or service. An action is what behavior the company wants the consumer to do—this can range from simply clicking a “Find Out More!” button to actually buying or using the product.  Once a consumer performs the action, a reward of some sort is expected—such as a positive experience. Then after the reward, a consumer may choose to invest more time or money into the product or service.  If a consumer begins to invest, it increases the odds that the consumer will go through another round of the “Hook Cycle.” The book goes into great detail to explain these steps—it’s definitely a good read! (Also, I wanted to explain that consumers must positivity benefit from going through the Hook Cycle and building a habit—otherwise, this could become more of an addiction and could be considered unethical. Remember the main objective should aim at building positive, trusting, and engaging relationships with customers).

hookcycle

I feel that this information is very applicable to marketing. A marketing campaign for a product or service should be designed with these steps in mind. For example, marketing efforts are extremely applicable during the trigger phase. Marketing tools such as advertisements, commercials, free samples/trials, and social media posts can create triggers, which are especially important if it is new product that is being introduced. These exposures of the product are external cues and need to be designed to motivate and/or remind people to try or use the product.

Another aspect where marketing could be integrated into the cycle is the reward phase. Brand positioning and marketing efforts should communicate what the reward is: social status, a fun experience, saving money, decreasing boredom, etc. Marketers should know their customers well enough to know what types of rewards will be useful and relevant….Do you have any other examples of how marketing efforts could be integrated into this “Hook Cycle?”

Hello from the City that Never Sleeps

July 2, 2015

Hello everyone!

Hope everyone is having an amazing week so far. We are a few weeks away from the end of the first summer session, the 4th of July holiday is coming up and overall summer is officially upon us. Time for some good R&R, and vacation time with family and friends. I personally am looking forward to spending the 4th of July weekend with friends in Lake Tahoe. I hear its really beautiful down there, and this would be my first time in San Francisco so I’m looking forward to the experience.

Before I go any further, let me introduce myself. My name is Yvonne Unubun, I live in New York and work in digital marketing at an ad agency called Razorfish, as an account manager. I have a Bachelor’s in Communications from City University of New York’s City College with a concentration in advertising and public relations. In my downtime, which is scarce these days with school, you can find me catching up on some of my favorite TV shows – Nashville, HTGAWM, Grey’s Anatomy, or exploring New York City and the many attractions and fun things it has to offer all year around.

YUnubun_USOpen    YUnubun_BrooklynBridge

Top – bottom: US Open, Walking the Brooklyn Bridge on a sunny summer day.

I am currently in my third class of the IMC program and so far I’ve taken Introduction to IMC, Brand Equity Management and right now I’m taking market research and analysis. To be honest, I wasn’t exactly sure what to expect when I began the program in January of this year. I had originally taken one class at a different IMC program here in New York, but seeing as the program was in a 100% classroom setting it was really tough having to leave work early to commute to class, and then begin the journey back home. Three classes in I have to say although convenient in the sense of not having to physically be in a classroom, online learning is serious business. Between the weekly readings recommended by the professors, reading chapters from the assigned text, weekly discussion posts/responses, and weekly assignments there’s a lot to keep you on your toes throughout the week. However with time you are able to figure out a routine that works for you and your schedule.

As a student ambassador, I look forward to sharing my experiences throughout the program with you all. Also, I’ll be sharing interesting articles, industry news, outstanding marketing campaigns or fun facts about brands, and companies. Feel free to reach out with any questions or suggestions of what you would like for me to blog about.

You can reach me at Yvonne.Unubun@gmail.com.

Cheers from Cleveland

July 2, 2015

Hi, everyone! My name is Rachael Moses, and I am a new student ambassador/blogger for the IMC program.  I am currently taking my 4th and 5th classes of the program, and I’m so excited to begin sharing my experiences.

To start, I’ll share a bit about me.  I grew up in Lewis Center, Ohio, a town not far from Columbus, where much of my family still lives.  I am an avid yogi, frequent traveler, outdoor enthusiast, amateur runner, and mom to Steve the one-eyed cat.  I am actually in the process of becoming a yoga teacher and training for my first marathon (wish me luck)!

Processed with VSCOcam with f2 preset

IMG_1861

FullSizeRender-1

run

IMG_0805

I studied marketing and psychology at The Ohio State University and graduated with a BSBA in May of 2013.  While I was in school, I studied abroad in London, was active in the American Marketing Association, worked at The Apple Store, and went to every single OSU football game I possibly could.  I was lucky to have been able to take a semester off to travel Europe with my best friend; in eight weeks we made it to sixteen countries, and I haven’t been able to stand still since!  I also managed to sneak in a few internships while I was in school, and one led me to where I am today.

After graduation (and a quick cross-country road trip), I moved to Cleveland to work for American Greetings as a Marketing Analyst.  I’ve been here for two years now, and am currently an associate on the Target Strategic Account Management team.  In this role, I manage the planning and execution of Mother’s Day and Christmas cards in Target stores nationwide.  I’ve been so fortunate to work for such a creative company so early in my career. And I’ll tell ya, this city does not get enough credit.  I’ve had an incredible experience relocating to Cleveland, and having LeBron up here definitely doesn’t hurt!

IMG_0919

IMG_3689

Since taking my very first marketing class in high school, I have been enthralled by the subject.  Around the same time, I also developed an enormous interest in the study of psychology, and was fascinated by the thought of these two fields intersecting.  I couldn’t get enough of books like Blink by Malcolm Gladwell and Why We Buy by Paco Underhill.  Consumer behavior quickly became my focus, and I’ve been passionate about the study ever since.  This interest led me to study these topic in college, where I received an impeccable education that prepared me very well for the business world.  But now I’m ready to really make a splash.  I discovered quickly that I yearned to further my education, but in all honesty an MBA never called to me.  Researching alternatives is what led me to the IMC program, and the rest, as they say, is history.  I took IMC 610 this past January, and have thoroughly enjoyed my experience thus far.  The knowledge I have gained has already allowed me to stand out amongst my peers in the workplace and make meaningful contributions to the business.  This program has already opened up several exciting opportunities for me, and I am so grateful to have found it.

I am thrilled to be a representative of the IMC student body, and I welcome any and all questions, comments, anecdotes or anything else you’d like to share. Please don’t hesitate to reach out.  Alright y’all – let’s do this!

Hello from the Mountains of Southwest Virginia!

June 16, 2015

Hi everyone! My name is Nathan Rasnake and I will be one of your new IMC bloggers. After looking at previous bloggers posts, I’m eager to get started and have a lot to live up to!
Nathan-Rasnake-392x268

Just a little bit about myself. I was born and raised in the small town of Haysi, Virginia (often pronounced as “Hay-Side” or “Hay-See”). I earned my undergraduate degree in Business Administration from The University of Virginia’s College at Wise. During my undergraduate career, I was very involved in student life. I was involved in Greek Life, Student Government, Student Activities, Intramurals, and several other organizations. All of my experiences during my undergraduate career have helped prepare me for my future and the IMC program. I started the IMC program in August of 2014 and plan to graduate in the Summer of 2016. My ultimate goal is to continue working in Higher Education and work my way up the ladder. If you haven’t visited Wise or Southwest Virginia, you’re missing out! Check out these photos of our campus at UVA-WISE (Courtesy of UVA-WISE).

Jefferson (3) UVa-Wise Fountain

I am also lucky enough to work for my Alma Mater as an Admissions Counselor. My job is a lot of fun and allows me to apply much of what I’ve learned in the IMC program. I get to recruit students from the Roanoke Valley area, run social media channels, assist in planning of events, creation of marketing materials, and I also advise the Student Ambassador program at our college (pretty neat since I’m an ambassador now!). I have found a love of Higher Education and hope to bring new ideas to my job through the IMC program.

Now that I work as an Admissions Counselor, I am able to travel to new places and experience new things. Even though I live in Virginia, I was never able to travel a lot. But now I travel as much as possible with my friends. In the past year, I’ve been able to visit several historic/tourist attractions but  Asheville, NC., and Richmond, Va. are my favorites. These may seem like small trips to many, but they are very special to me. The friends I made in college have become my family and I cherish every moment I get to spend with them.

AshevilleShort Pump

I also plan to visit Morgantown very soon so I can finally say I’ve stepped foot on the WVU campus. After seeing some of the photos and videos from INTEGRATE, I’m dying to visit!

I chose the IMC program at WVU for several different reasons. The IMC program was brought to my attention by a previous supervisor. She was working on her IMC certificate and while talking about my interest in marketing and public relations, she told me about the IMC program and how she thought it would be great for me. After doing some research and talking to my admissions counselor from UVA-WISE (an alumnus of the IMC program), I decided to apply. The IMC program stuck out from other graduate school programs because it allows students to take classes at their own pace, produce work that can be used in real life scenarios, and is quite unique in that it combines several fields of study into one major. I come from a background in business, but chose to focus my electives on marketing and communications. The IMC program allows me to put my business degree to use and learn more about marketing, public relations, communication studies, analytics, and much more. Being able to get a quality education from some of the top marketing specialists while working a full-time job was also a huge perk to the program!

Well, enough about me. If you have any questions about the program or my experiences, please feel free to contact me through any of my social media accounts or email.

Facebook-Nathan Rasnake

Linked In-Nathan Rasnake

Instagram-@nateraznik

Email-ndrasnake@mix.wvu.edu

I look forward to writing, learning, and sharing my experiences with you all throughout this journey!

How 360-Degree Video Changes The YouTube Experience

June 15, 2015

It’s the next step to a more immersive video experience.

YouTube now supports 360-degree video, meaning likes and comments aren’t the only way for people to feel connected to the content they’re watching.

The addition enables viewers to explore video content beyond typical limitations of what’s visible in the frame.

With the power of 360, desktop users can use the mouse to navigate a pan button to look right or left, up or down– even behind, putting the viewer in control of what’s in frame.

Mobile users can either touch the screen or simply move their device to change the angle of what’s being viewed. The mobile experience, much more than desktop, is incredibly intuitive.

So who is publishing 360 content?

Musicians:

Vloggers:

Adrenaline junkies:

Dubai360 recently released the world’s first 8k resolution 360 video:

 

How will 360 video influence digital marketing? 

-R

Great Tweets from #INTEGRATE15

May 30, 2015

I think it’s safe to say that #Integrate15 brings out the Top Tweeter in all of us. This year was no different. The combination of selfies with President Gee, great presentations, and the social media contest propelled Tweeting to a whole new level, which included a top spot on the local trending charts. Fellow blogger Julie Long and I went through and found a few Tweets that really captured the conference experience.

———-

———-

Screen Shot 2015-05-30 at 8.10.58 AM———-

———-

Screen Shot 2015-05-30 at 10.32.52 AM ———-

———-

———-

———-

———-

———-

———-

———-

———-

———-

We hope you found some of these valuable! Thank you to all of the conference Tweeters for helping share information.  What was your favorite part of #integrate15?

The Intranet: An Essential (But Sometimes Overlooked) Component of Employee Engagement

May 4, 2015

Employees are not only the face of a company, they are the company. Employees can be trusted brand ambassadors, and it’s vital that a company’s employees are included in and given avenues to be involved in company communications. However… with so many competing priorities, active internal communication efforts often get pushed to the wayside, and they shouldn’t! Companies must remember that when employees love their job, it shows, and the ripple effect of that honest and organic company adoration can be greater than any pre-planned marketing campaign.

An Intranet is a great place to start! It’s a venue built to provide staff with news and upcoming events as well as allow for employee interaction. While a company Intranet can be an amazing employee engagement tool, unfortunately, many companies allow their Intranet to be an afterthought to external communication efforts. From the employee perspective, we all have experienced an ineffective Intranet. Not only does it not engage you, but it can also be a labor intensive, jargon-laden, top-down static-content filled monster. But when built and used correctly, a company Intranet can be an important venue for employee collaboration and communication.

Does your company need to take another look at its Intranet strategy? If so… keep reading, this post is for you!

Get started by listening to employees. It is important for companies to periodically do a “pulse check” with employees to help select and then effectively use the most appropriate communications channels– be it the Intranet, face-to-face meetings, newsletters, or social networks. Employers must pay attention to what works effectively within their own organization. As communicators, the phrases, “know what the audience wants” or “know where the audience is” are used when building any outreach strategy. The same questions apply for any Intranet manager, except in this case; the “audience” is the employee. In order for an Intranet to be successful, it is essential that companies understand the needs and wants of employees.

Then develop a team. Along the lines of being an afterthought, a pitfall for many companies is having only ne person in HR, Marketing or Communications manage the Intranet alone. Much like anything else in IMC, building an effective Intranet takes resources. The Intranet team should be comprised of a cross-section of employees from nearly every department. In fact, in 2014, the average intranet team size was 16 members!

Work on an Intranet is never truly finished, and too often, companies build an effective Intranet and then it dies due to lack of updated content and technology. Like with any social media channel, it is essential to continue to add and update content on a regular basis in order to keep people engaged. Companies can also engage employees in publishing content, which even further expands the Intranet team and helps to build employee ownership.

Incorporate new tools and think “CONTENT”. The goal of an Intranet is to make engagement and participation easy for employees. Some key Intranet tools include:

Creative Content: Follow the rules of external communications! Intranets should be filled with short and easy-to-read text along with multi-media videos and photos. Compelling content can include everything from training materials and resource links to bullet points, interactive company manifestos and storytelling. Homepages must be dynamic, engaging and ever changing. The Intranet should showcase information that is relevant to topics being discussed across the company, as well as tailored to the individual.

Blog 4 Pic 1

Personalization and Customization: Move beyond the dreaded list of employee photos and instead, allow employees to connect with one another, upload profile information and add interests and skills. Connective features that link the Intranet to social media networks like LinkedIn can make it easier for employees to participate.

Communications and Feedback: Allow readers to react to and interact with the content, either through feedback, comments or liking a page. Top Intranets, allow employees to provide feedback instantly via comments or like/rating systems. This can help companies learn what types of content are most important to their users as well as allow for employee engagement and ownership.

Quality Search: Ineffective search is one of the biggest criticisms users have of any poorly designed website or Intranet. Having a powerful, intelligent search allows employees to access what they are looking for quickly and efficiently.

Peer-to-Peer Recognition: With a peer-to-peer recognition tool, the ability to thank those who go the extra mile is put in the hands of colleagues rather than just supervisors. Small thanks can often be a stimulus to keep employees working hard. Allowing employees to thank one another also encourages interaction.

Reflect Company Culture: While the intranet is primarily a ‘tool’ for getting work done, it should also be used to express the company culture, mission and values. The Intranet can help everyone in the company understand the company brand and how they fit into it.

Then put it together and what have you got? A great Intranet!

Blog 4 Pic 2

If you are looking for inspiration, one fantastic example comes from National Geographic who, in 2014, was named the creator of one of the world’s 10 best Intranets. Their rebuilt Intranet allowed National Geographic’s 2,000 employees to interact with one another using real-time information exchanges and social collaboration tools.

The new National Geographic Intranet is highly visual, social and content-relevant. It has made employee collaboration easy and exciting. The new Intranet design opens information-sharing and content ownership to the entire user population at National Geographic. The site also effectively conveys the culture and history of the company through stunning photography and storytelling.

Since the redesign at National Geographic, about 70 percent of the staff uses the intranet at least twice a day to catch up on news or use resources such as the company directory. More than two thirds of the employees have updated their directory profiles and the venue has become a great tool for skill sharing within the organization and helping employees to connect.

Think of a new Intranet as “paying it forward” – it’s a worthwhile investment in the future of a company. It’s a tool that unites employees and opens information-sharing. Additionally, by allowing for employees to take ownership of content and personal profiles, employees will be more likely to visit and use the site more often as well has have a deeper investment in the organization, its mission and each other.

Three Quick Creativity Tips

April 30, 2015

LightBulb

Creativity can be challenging. Hard deadlines and client needs aren’t always conducive to the creative process. I’ve learned a lot about my creative process since beginning the IMC program. There are dozens of tips and tricks that can boost your creativity, but I wanted to share my top three with you.

  1. Learn and trust your creative process. This was especially difficult for me to understand. I was very focused on deadlines and setting aside a specific amount of time for homework that I wasn’t allowing myself to move through my own creative process. It took me a while to understand what my creative process was and what I needed to do to allow myself to be creative. It’s not always easy to allow yourself to move naturally through the process, but it’s important to try to trust you instincts. When I first started the program I would carefully set aside time to do homework. (I’m the kind of person that plans out my free time.) Now I know that in order to produce my best work, I need to let my brain “digest” it for a day. I usually write papers, edit photos, and do my design work in a time frame that allows me to revisit it the next day. I still work to set   aside time, but I understand that it may change and evolve as the project does.
  1. Take a break! Part of the creative process is knowing when you need to walk away and take a break. Getting away from what you’re working on refocuses your brain and allows inspiration to hit. Try going for a walk, reading a book, getting coffee, or taking a nap to free up your brain. (Naps can be very powerful things!) Research suggesting that you start to lose efficiency if you work on something for more than 90 minutes at a time. If your creative process dictates that you work well under pressure, you may want to schedule a short break so you don’t lose steam!
  1. Accept Feedback. Asking for feedback can be challenging. What if you have to start over? What if the message is confusing? What if I run out of time? All of these thoughts can prevent us from asking for and incorporating feedback into our work. Feedback can be very helpful in further developing ideas and expanding on what you’ve already accomplished. Build time into the process to get feedback. Plus, the nature of our industry is that you’ll never be working on an entire project by yourself. Learning to accept feedback now will help you be more successful at work.

 

Everybody’s creative process is different and it’s important to take time to understand yours. What other creativity tips have you found?

Image created by Heather Zeutzius


Follow

Get every new post delivered to your Inbox.

Join 205 other followers