Fifteen years ago you couldn’t “google” anything, you used facial tissue and lip balm, you photocopied your paperwork, you put a bandage on your boo boos, and you digitally altered photos to reduce red eye and crop out your exes. You definitely didn’t use Kleenex and Chapstick, Xerox anything, wear a Band-Aid, and Photoshop your new headshot.
I want you to think, as a marketer, do you want your company name to become a verb or common noun? Some think that is the highest honor bestowed on a brand. Why wouldn’t they? Your company name is so integrated into the social culture that it is synonymous with the product you are selling. Millions of people say your company name everyday. Great marketing, right? Well…it might not be everything it’s cracked up to be. For example, it pushes a company to be a bit more strategic with their efforts. Imagine your company is synonymous with a certain product and then you want to expand your product offerings. You must now decide if you would like to utilize the current brand image of the products you’ve been selling in order to push the new product, or create a new product line under a different name. When Clorox picked up Hidden Valley they didn’t want their company associated with ranch dressing, so they kept the name Hidden Valley. Can you imagine the public reaction with an ad campaign selling “New Ranch Dressing by Clorox.” Yikes.
When product names become common nouns or verbs it leads to genericide, which is a nightmare for the legal department. Essentially, it puts your product name into a position where it no longer has any legal or trademark protection. Now, the product concept, imaging, and name that you’ve worked so hard to develop has no legal standing. Trademark expert at Georgetown University, Rebecca Tushnet, said the risk of genericide is so low, the benefits outweigh the risk. Is that a risk that you are willing to take?
Perhaps one of the most apparent verbified companies is Google. How do they feel about it? They might not be in love with the idea of Google becoming synonymous with searching the internet. According to the New York Times, they have created wording on their policy page that says “Google” is not to be used as a noun or verb, only as a adjective. They prefer you say “Google Search Engine.” However, dictionary.com defines Google as “searching the internet for information.” So you can google without using Google.
What do you think? Is it in a company’s best interest to become a common noun or become verbified? Is it the highest honor, or a detriment to a company’s brand image?