How many times have you encountered marketing efforts that epically fail to deliver value to customers?
Last week, I came across a promotion from a car dealer that offered free wiper blades with any visit to the service department. When I presented my coupon to the Service and Parts Manager, he advised me that the free blades were of sub-standard quality. Instead, he recommended that I pay for the factory guaranteed wiper inserts. (#marketingfail)
Failed marketing efforts come in all shapes and sizes. Brands that continue to rely on the old bait-and-switch marketing tactic may get customers in the door, but the failure to deliver value will not keep customers coming back for more. As savvy customers, we expect more from brands. Customers, like myself, want brands to be transparent. A smart transparent brand would not even bother advertising a sub-standard product to a repeat customer.
Brands that still rely on advertising or promotional tactics without providing any value-add content need to become more mindful of the wants, needs, and desires of their customers. Otherwise, they simply become irrelevant.
Building content and fostering behaviors customers trust requires adopting a mindful approach. Lisa Nirell, chief energy officer at EnergizeGrowth® and the author of the book The Mindful Marketer: How to Stay Present and Profitable in a Data-Driven World, understands the current power struggle taking place in the marketing field between big data and mindfulness. Her advice to marketers is to “Set your intentions so that your best marketing innovations and programs improve your customers condition, and society as a whole.”
Lisa defines a mindful marketer as a “leader who influences the hearts and minds of others to improve their condition, or the world at large.” To make better decisions, she encourages marketers to find their Inner Marketing Guru (IMG). Contrary to what today’s technology and consulting providers will tell you, big data and quick promotional wins to get customers in the door will not win over your customers. Instead of encouraging marketers to do more, Lisa suggests you need to be more; to cultivate your inner wisdom.
I highly recommend reading The Mindful Marketer! The book is divided into three sections consisting of twenty-two chapters. The opening chapter titled, “Why CMOs Are Facing Extinction” helps to set the tone of this no-holds-barred book. Within each chapter, Lisa presents contemporary examples that will validate and confirm your feelings on the existing power struggle plaguing many marketing departments. At the close of each chapter, she poses a question to readers to help them to find their Inner Marketing Guru.
Lisa will be a featured speaker at INTEGRATE 2015. As we wait in anticipation for the event, I asked Lisa what attendees can expect from her keynote. Here’s what she said:
@Julie_Long_: What can attendees expect from your presentation at INTEGRATE?
@lisa_nirell: “Get ready to discover new approaches and strategies to help you eliminate the most common mindless digital marketing habits, build stronger customer communities, and create more time to innovate. You will hear fresh examples from my top clients, as well as Miraval, 15Five, Blackboard, and other marketing innovators.”
@Julie_Long_: I am looking forward to Lisa’s mindful session! I would also like to thank her for providing me a copy of The Mindful Marketer, which helped me to prepare this blog post. Be sure to follow Lisa on twitter (@lisa_nirell) and her complimentary book resources and videos here.
Please join us at the INTEGRATE conference from May 29-30, 2015 in Morgantown, WV! Click here to register and learn more.